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Privacy, data security & compliance

ChatKaro handles patient conversations for clinics in Pakistan. Here's exactly how that data is protected — consent-first, isolated per clinic, and never sold or shared.

Built for clinics across Pakistan · No app for patients · No setup fee · Official WhatsApp Business API

Is ChatKaro PDPA-aware?

Yes. ChatKaro is built consent-first and aligned with Pakistan's Personal Data Protection expectations and Meta's WhatsApp Business messaging policy — outbound messages only go to patients who have opted in.

Patient messages are sensitive. ChatKaro is built consent-first: your clinic only messages patients who have opted in, each clinic's data is isolated from every other clinic's at the database level, and patient data is never sold or shared with third parties. Here is how consent, storage, and access actually work.

Consent comes first

ChatKaro will not send an outbound WhatsApp message to a patient who has not opted in. Consent status is the single source of truth for every send, in line with Meta's WhatsApp Business messaging policy and Pakistan's data-protection expectations. A patient can opt out at any time by replying, and that choice is respected immediately.

Where your data lives and who can see it

Patient conversations, contacts, and appointments are stored in ChatKaro's managed database. Each clinic's records are isolated so one clinic can never see another's — enforced at the database level with row-level security, not only in the application. Access inside your clinic is controlled by the roles you assign your staff.

WhatsApp and Meta

ChatKaro runs on the official WhatsApp Business API. Meta/WhatsApp routes messages between your clinic's number and your patients; ChatKaro adds the AI, booking, reminders, and dashboard on top. Your WhatsApp access token is stored encrypted and is never exposed to other clinics or shown in the dashboard.

Your rights

You own your clinic's data. You can export your patients and conversations, and request deletion of your clinic's data at any time — including after you cancel. Questions about privacy or data handling? Message us on WhatsApp or email [email protected].

What ChatKaro does

Your clinic's WhatsApp, on autopilot.

📅

Books appointments

Patients book, reschedule, and confirm visits right inside WhatsApp — the AI handles it 24/7.

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Sends reminders

Automatic WhatsApp reminders before every appointment so fewer patients no-show.

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Answers questions

Timings, location, fees, services — answered instantly in Urdu, Roman Urdu, or English.

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No app for patients

Everything runs in the WhatsApp they already use. Nothing to download, nothing to teach.

Frequently asked questions

Is ChatKaro PDPA-aware?

Yes. ChatKaro is built consent-first and aligned with Pakistan's Personal Data Protection expectations and Meta's WhatsApp Business messaging policy — outbound messages only go to patients who have opted in.

Where is patient data stored?

In ChatKaro's managed database, isolated per clinic and enforced at the database level. It is encrypted in transit and at rest, and never sold or shared with third parties.

Can a patient opt out of messages?

Yes, at any time — a patient can reply to opt out and ChatKaro stops messaging them immediately. Consent status governs every outbound send.

Can I export or delete my clinic's data?

Yes. You can export your patients and conversations, and request deletion of your clinic's data at any time, including after you cancel.

Set ChatKaro up on your clinic's WhatsApp

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